We strive to provide 5-star service with every ticket.
What do local business owners and managers say about the computer network services and support they receive from TAZ Networks? Read on to learn more!
We always strive for 5-star service. Here’s what some of our clients say about their experiences with TAZ Networks:
“Always Ready to Listen”
We started working with TAZ Networks because they provide an extensive array of IT system services not generally affordable for small to mid-sized companies.
Communication is the #1 reason we enjoy working with them. I can count on TAZ Networks to preemptively alert me to potential issues. TAZ Networks is always ready to listen to our requirements and steer us into making the right decision based upon our business needs. We are always treated in a friendly, courteous manner by their help desk personnel and their field service consultants. In addition, TAZ Networks knowledgeable staff have always been able to solve our IT needs.
Terry Calcut, VP Operations Support
Bryllan LLC
Brighton, Michigan
“Extremely Friendly and Professional”
Ann Huang
Our company was looking to move away from our original IT service because we felt that they weren’t meeting or listening to our needs. We chose TAZ Networks because they are Michigan-based and communicated clearly with us.
Every single TAZ Networks employee we have had contact with has been extremely friendly and professional. Staff members are always so understanding with all of our requests — even if we’re ambiguous. It’s always nice reaching a solution quickly while having a friendly voice on the other end of the phone.
TAZ Networks goes above and beyond to make their clients feel more like family.
Ann Huang, Office Manager
David Garabrant, PLLC
Ann Arbor, Michigan
“I Always Feel Like I’m a Priority”
We started with TAZ Networks due to our company’s growth and the need for a secure IT company. We realized we had a gap in our security and needed a better solution.
I enjoy TAZ Networks because of the excellent customer service. Any time we have an issue, TAZ Networks is only a phone call away. The service is always prompt and the contacts are friendly and very knowledgeable.
From the techs that have come to the office, to the people on the phones, I enjoy the people that are part of TAZ Networks. I always feel like I’m a priority. They couldn’t be more friendly and easy to communicate with. We at The HCS Group always say we want to treat our clients the same way we would want a family member treated. That’s the type of service TAZ Networks provides.
Dawn Aumiller, Office Manager
HCS Group
Plymouth, Michigan
“Timely and Courteous Support Whatever Our Needs Are”
Dale Hadel
We need a hybrid approach to IT support since we are not large enough to support an in-house IT person. TAZ Networks has the depth of capabilities to fill this role very well.
We get prompt, timely and courteous support whatever our needs are, from large, crisis issues like our system being down, to the daily software issues. The staff is always professional and has a “can-do” approach.
Dale Hadel, President
Global Technology
Sterling Heights, Michigan
“From Satisfied Customers to Raving Fans!”
Kevin Winningham
Legacy Center started partnering with TAZ Networks in 2013. We appreciate their professionalism, problem-solving approach, response time and, most importantly, competence and expertise. We have moved from being ‘Satisfied Customers’ to ‘Raving Fans’! Our entire team ‘raves’ about the TAZ team whether it is after an on-site visit or a phone call. TAZ has not only met our expectations, but exceeds our expectations on a consistent basis.
Kevin Winningham, Director of Administration & Operations
Legacy Center Sports Complex
Brighton, Michigan
“TAZ Networks Cares About Their Clients”
When I call, TAZ Networks knows who I am. I like not having to remind them. It shows that TAZ Networks cares about their clients. TAZ Networks consultants know my company’s network and inner workings, which saves me valuable time on the phone. Running our business is what we are good at. That’s what we want to focus on, and why we have TAZ Networks handle our IT needs.
Elizabeth Javor
Willowbrook Rehabilitation Services
Brighton, Michigan
“Our Business Productivity Has Gone Up”
Anthony D’Agostini
Prior to working with TAZ Networks, TEI had an in-house IT person. But our system had become too complex for one person with limited experience to manage. Eventually, the best course of action was to hire a team of professionals to handle our IT needs.
From the very start, TAZ Networks made us feel confident in their services. Their experience with other manufacturing facilities was the right strategy for our continued growth and security.
We needed a dependable, competent team that knew what they were doing and were available when we needed them. We have found that team in TAZ Networks. Issues are dealt with in a timely manner.
Overall, our business productivity has gone up as TAZ Networks replaces old equipment with faster and more secure technology and can quantify ROI with TAZ Networks in just one year. We look forward to working with TAZ Networks for a long time to come.
Anthony D’Agostini, Technical Sales
Tooling & Equipment International
Livonia, Michigan
“Knowledgeable, Professional, Prompt, and Responsive”
Dave Maness
TAZ Networks provides me with peace of mind. As an administrator of SBS since November 1997, I fought to keep it up-to-date and always felt I wasn’t getting the most out of our technology investment. That’s no longer the case since TAZ Networks took charge. I’ve found them to be knowledgeable, professional, prompt, and responsive.
David J. Maness, President
Maness Petroleum Corporation
Mount Pleasant, Michigan
Read the full interview with Dave.
“You Take Really Good Care of Us”
You guys take really good care of us. Knock on wood, we have not gone down for any long period of time, we haven’t lost anything. We don’t have a problem with our remote users logging on and accessing their information. Everybody’s able to continue working.
Anna Hay, Office Manager
Considine Sales and Marketing
Highland, Michigan
Read the full interview with Anna.
“Extremely Knowledgeable and Responsive”
We learned the hard way that our previous IT consultant was not familiar with the new technology. Fortunately, we met Tavis Patterson of TAZ Networks. In short order, he found and fixed the errors in our original setup and helped us to implement the rest of its capabilities to the benefit of our business. We have found TAZ Networks to be extremely knowledgeable, a great resource, and responsive when we need help to solve a problem. Our experience with TAZ Networks has been excellent.
Pamela Allen, President
Alta Professional Insurance Services Agency
Livonia, Michigan